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Employee Spotlight – Ben

In this spotlight, we’re featuring one of our Software Developers, Ben, who joined Softlink IC in early 2024. Ben works across our library and research management products, where a big part of his role is building new features that help keep our software practical, reliable, and easy to use. Known for his problem-solving approach and dry sense of humor, Ben is an important part of the development team.

5 Library System Features You Could Be Using (But You Probably Aren’t)

Today, most special libraries and archives aren’t taking full advantage of their current library management systems. Not because the tools aren’t there, but because it’s time consuming to explore everything between daily tasks like urgent research requests, maintaining compliance, or supporting internal projects.
Ulysses (The Disco Bloodbath Effect) - Franz Ferdinand

The Role of Technology in Library Outreach – Websites

If you missed the introduction to our “Role of technology in library outreach” series, we’re defining library outreach as the endeavours that are aimed at the following:
Business - Presentation

Mobile apps in the Parliamentary Counsel Office library

With a theme of Global Impact, Local Footprint, the 2018 Australian Law Librarian’s Association (ALLA) conference program has a strong focus on law library technology.

Softlink Information Centres launches live support chat

Monash University English Language Centre is the first to use Softlink IC's new customer support service. Softlink’s Liberty and illumin communities now has a new way to connect with our customer Support teams.

The Increasing Sophistication of Artificial Intelligence and Libraries

To paraphrase Ratty’s conversation to Mole, in A. A. Milne’s wonderful Wind in the Willows, Softlink IC’s developers have been “messing about” in artificial intelligence (AI). That’s not to say our developers aren’t intelligent. Certainly, they are clever enough to recognize the importance of artificial intelligence now and into the future.
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Trending – 6 Blogs to Level Up Your Library

Which are our top blogs? What’s trending? We regularly post a variety of blogs which focus on topics, trends or themes we believe are interesting to both our customers and knowledge center staff everywhere. If you’re a regular to our blog feed, you’d know the topics really do vary.
Image - Stock photography

3 Tips to Simplify Knowledge Management

Knowledge is a valuable and strategic asset of any enterprise. Salespeople need extensive product knowledge to sell their products. Support staff who know how to deal with the most challenging clients are able to provide positive support experiences to their clients and improve customer retention. Top management personnel make better business decisions when they know the status of their enterprise and how the competition is performing.
Board of directors - Meeting

Liberty Group Training and User Group Meetings Coming to the UK

Softlink Information Centres is holding face to face training followed by a user group meeting in London and Edinburgh on October the 9th and 11th respectively.

Are You Committing One or More of These Top 5 Security Sins?

For Knowledge and IT Staff, ensuring the security of the operating systems they use and the data they manage is their most important responsibility. From their organization’s operating systems to software like integrated library systems (ILS), they are all about protecting user privacy and the organization’s data. Despite the best intentions, security gaps can result. No one is perfect and we all need help sometimes. With that in mind, Softlink IC would like to share with you what we believe are the 5 top possible security sins that could be committed!

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