Information & Knowledge Centres

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“Customer experience” (CX) is the buzz phrase of the moment. These days everything must be an experience, from having a cup of coffee to buying a television. It’s as if the idea is somehow new! It’s not.
As another year comes to a close, it seems as good a time as any to reflect on the past. How has your Library Management System (LMS) been treating you? Maybe it’s time to move to something new.
It’s getting close to that time of the year and some of us are well-organized. But, for those who aren’t quite there yet, there are a few tips we think would be helpful. After all, this holiday season only comes once a year, so those once a year tasks are not necessarily high on the “remember to do” list even if, for some of us, that holiday season arrives more quickly than we ever thought possible!
Examples of artificial intelligence are increasingly common these days. The element of deep learning is still in its infancy. It will provide increasingly great opportunities for knowledge managers, but its early iterations have raised some concerns. Softlink IC, like many others in the library technology space, is watching the evolution of deep learning with great interest.
Your library management system is at the core of everything that you and the staff do to provide services to your users. But is your old system fit for purpose now?
The Chicago training day included a great mix of users who are relative newcomers to using Liberty and some old hands! Everyone learned a lot from each other in what was a lively and interactive day.
The latest Liberty training day, held in fabulous New York, proved to be one of the most well attended yet!
Early May saw Softlink Information Centres Customer Services Manager, Maida Rubin, deliver another of her highly regarded free, face-to-face Liberty training sessions.
As is the custom, the Wellington Liberty User Group Conference was preceded by a site visit. This year, Ailsa Parker, Librarian at the Ministry for the Environment Library in Wellington was our generous host.
Knowledge professionals are well versed in managing data. With the rise of big data, they have more opportunities to reinforce their value. Big data also comes with some exciting challenges.

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