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You or Your LMS Vendor – Who Controls Your Library’s Business and Security Settings?

Can you just go in and change the existing settings in your library management or research management system or do you have to request a change from your vendor? Do they charge you to do so?
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Library Management System Customer Support – 5 Questions you Should Ask

Softlink Information Centres Liberty and illumin users love our Customer Support Teams - and with good reason. They don’t have to run an obstacle course to get the help and advice they need. We believe excellent support is critical to our customers, and that’s what they get!
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Alex’s Top 5 Ways illumin Helps Research Centre Staff

illumin, Softlink Information Centre’s Knowledge and Request Management System, has a new representative, Alex the Alpaca. Alex is a fan of illumin and quite good at explaining the value of illumin as the ultimate way to manage the complexity of tasks required of research centre staff.
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Implementation: Top tips from Softlink’s top specialists

Softlink specialists have been transitioning libraries to new systems for years and have developed a reliable, step-by-step process that takes the stress out of new software implementations. The process ensures smooth transition of data, so libraries can have their new systems up and running fast and be reaping the benefits sooner. We spoke to two of Softlink’s top implementation specialists, Maida Rubin and Sarah Thompson, to find out more about what makes for a successful implementation.

Liberty & illumin – Ease of Implementation

Abolish Your Request Management Challenges with illumin

Watch the video below by Softlink IC to know how to abolish your request management challenges with illumin.
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Appraisal Institute Solves Business Challenges With Liberty and illumin

The Appraisal Institute, based in Chicago, is a global association of professional real estate appraisers, with 19,000 members and 80 chapters worldwide. The Institute funds and operates the Y.T. and Louise Lee Lum Library, which provides members with reference services in all areas of real estate appraisal.
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Does Research Leadership = Competitive Advantage in an Info Bulge Era?

As early as the 1980’s strategists like Porter and Miller were linking information with competitive advantage.
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Unlock Exceptional Customer Service for Your Research Team

Are you looking for ways to improve the customer service provided by your research team? Request and research management tools can help improve the services you provide and ensure you offer the best service possible. In this blog, let’s explore how Illumin, our request management tool, can help you understand and deliver a superior service to your customers!

illumin Highlights Video

Connect, streamline, and share with your research team with illumin research management system. Watch video below for highlights.

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