Information & Knowledge Centres

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Monash University English Language Centre is the first to use Softlink IC's new customer support service. Softlink’s Liberty and illumin communities now has a new way to connect with our customer Support teams.
If you missed the introduction to our “Role of technology in library outreach” series, we’re defining library outreach as the endeavours that are aimed at the following:
Today, most special libraries and archives aren’t taking full advantage of their current library management systems. Not because the tools aren’t there, but because it’s time consuming to explore everything between daily tasks like urgent research requests, maintaining compliance, or supporting internal projects.
Integration, automation, and positive user experiences is the aim of Softlink IC’s Web Services APIs. They enable integration of your existing complementary systems and resources with Liberty and illumin. Both solutions have a full API to ensure your library achieves a greater return on investment.
After nine years as Professional Services Manager for Softlink Americas, Maida Rubin stepped into a new role as global Customer Community Manager for Softlink’s Information Centres division.
If your library doesn’t have a brand yet, it’s time to think about what would make the space recognizable. Can users and non-users alike easily recognize your homepage? If not, then there is room for improvement!
This is a blog with a twist. We know Liberty Digital is packed full of fantastic features and functionality. One of its best features is the flexible and customizable homepage which means you can create a homepage or OPAC (online public access catalog) as unique as your organization.
There’s a lot to love in our latest Liberty v5 Build 8.053 release. As usual, there’s something for everyone! We did a quick office poll with the Softlink IC staff about what features to highlight, and we’ve listed our top 5 Liberty features below.
Regular contact with your library and information center users is vital. This means keeping them informed of research services, reminding them about their loaned items, or planned events. It reinforces your value to them. Making sure you keep in contact via email is the ideal way to do that. If you use our Liberty Library Management System, it’s a breeze.
Published September 24, 2021 Think of the major brands that are recognizable by their logo, their color scheme, the product they sell, and the message they deliver. Then think about whether your library is recognizable to your users and non-users in the same way. If not, you need to consider how you “brand” your library. In a digital era, users no longer need to visit the library’s physical location. They can access the library’s Homepage from anywhere, so how it looks, feels, entices, and informs users is critical.

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