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illumin – Research Management Software

illumin is the perfect tool for knowledge and research management as it collects, records, quantifies and précis’s queries and answers provided to staff and clients. The knowledge base becomes a comprehensive, audited database of relevant information that can be easily shared.

Softlink Information Centres’ 2020 Year in Review

As the journey into 2021 begins, Softlink Information Centres looks back at the extraordinary year that was 2020. What a busy, challenging year it was for everyone!

Softlink IC: Your 2025 Wrapped

This year wasn’t just about software updates or company events; it was about our customers navigating digital change with our products. Across the sectors, we noticed the main benefits our systems provided were - time-saved, manual work reduction, and improvement in both resource discoverability and reporting strength. These helped deliver clearer outcomes to our customers’ organizations for 2025.

Highlights from Our 2025 User Group Meetings in Brisbane, Melbourne & Wellington

Each year, we bring our community together through our User Group Meetings (UGMs) - one of our favourite ways to connect with customers, share updates, and celebrate the innovation happening in libraries. In October 2025, the Softlink IC team hosted UGMs across Brisbane, Melbourne, and Wellington, bringing together professionals from every sector to learn, collaborate, and discuss what’s next for Liberty Digital and illumin.

Libraries Lead the Way: Inside Softlink IC’s AI Library Challenge

Could AI help solve everyday library challenges? That’s the question Softlink IC posed during this year’s User Group Meetings (UGMs) - and the results were surprising.

How to Make Research Faster with Filters, Search, and Pinned Views in illumin

A Knowledge and Research Management System helps research teams organize their workflows efficiently, reducing time spent searching for information and increasing productivity. Softlink IC’s illumin, provides features such as filters, advanced search, and pinning views so teams can streamline their research workflows, track requests, and surface the insights that matter. Here’s a closer look at how these features help research teams work smarter.
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Softlink’s Customer Community Manager extending Liberty and illumin community connections

After nine years as Professional Services Manager for Softlink Americas, Maida Rubin stepped into a new role as global Customer Community Manager for Softlink’s Information Centres division.

The Softlink Scoop – Edition 18/2018

A weekly round up of library and information centre news and opinions from around the world.
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Does Your Law Firm Have the Competitive Research Edge?

Information is power. It can be the difference between winning and losing. That's why your law firm needs access to the right information and FAST! Leveraging the information sourced by your knowledge researchers, using the most up-to-date library management tools, will give your firm the competitive research edge.
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Poor Support Experiences Will Negatively Affect Your Business!

Whatever service you offer, consumers and clients drive your business. Without them, your business no longer has a purpose. Customers need you the most when they contact you for support.

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