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Digital marketing - Email marketing

Emails vs a Research Management System? There’s No Contest!

As libraries turn to a more digital presence, libraries and knowledge centers are receiving more email requests for their research services. Are you and your research staff still managing and tracking your research load via emails, and maybe a spreadsheet? Does it make managing your increasing research load even more inefficient now? There’s got to be a better way!
Human - Dog

A Fistful of Features!

Has COVID-19 increased your request workload? Are your users discovering how great it is to have access to your knowledge center research services? Is managing your increased research load using spreadsheet or email even more inefficient now? Do you want to encourage your users to take advantage of your research skills?
Research - Information

5 Features Your Research Management System Has, Not Your Helpdesk

Knowledge center staff know research questions are not just another form of helpdesk, technical, or customer service request. Despite this, many are expected to manage reference tasks with such a system. Softlink Information Centres knows you need the right tool for the right job, which is why we developed the illumin knowledge and reference management system.
Seminar - Public Relations

The Melbourne Liberty Conference – How Quickly Did That Come and Go!

All that anticipation and all that enjoyment have come and gone for 2019. Is it us or is time just flying by? The Melbourne conference, an action-packed day of learning and interaction is over for another year.

Alex the All Rounder on Softlink Hosting Customer Support Watch

Softlink IC’s Alex the Alpaca is a total all-rounder. While he is the undisputed illumin knowledge specialist, he loves taking his turn on Softlink Hosting customer support watch.

6 Reasons Why Your Library Needs Alpacas

You may have heard a lot about alpacas in recent times. Here are six reasons why your library needs alpacas.
Library - Vertebrate

6 Reasons Why Your Library Needs Alpacas

You may have heard a lot about alpacas in recent times. Here are six reasons why your library needs alpacas.
Graduation ceremony - Education

5 Reasons Why illumin is the Ideal Partner for Academic Libraries

Why is illumin, our Knowledge and Research Management System, the ideal partner for academic libraries? Let us count the ways - well some of them at least!
Software - Information

What Will the illumin Reference Management System do for You? Cure Your Pain,That’s What!

We know pointing is a bit rude, even if we aren’t asking you to recruit for military service. We are asking: do you know what illumin Softlink IC’s knowledge and reference management system can do for you? If using spreadsheets or a help desk tool never designed to manage research requests is painful, illumin is the cure!

Highlights from Our 2025 User Group Meetings in Brisbane, Melbourne & Wellington

Each year, we bring our community together through our User Group Meetings (UGMs) - one of our favourite ways to connect with customers, share updates, and celebrate the innovation happening in libraries. In October 2025, the Softlink IC team hosted UGMs across Brisbane, Melbourne, and Wellington, bringing together professionals from every sector to learn, collaborate, and discuss what’s next for Liberty Digital and illumin.

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