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5 New Features Covered in our Latest illumin Recording

Security awareness, and practices to protect our customers’ library and the organization’s data they manage, is something Softlink IC takes very seriously. In November 2020, we posted a blog discussing the security sins our Liberty integrated library management system (ILMS) customers should be aware of, as they continue to ensure their data is safe.
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The House of Commons Library Chooses Softlink IC’s illumin

Softlink Information Centres (Softlink IC) is pleased to announce the House of Commons Library recently selected illumin as their customer requests and enquiries management system.
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Emails vs a Research Management System? There’s No Contest!

As libraries turn to a more digital presence, libraries and knowledge centers are receiving more email requests for their research services. Are you and your research staff still managing and tracking your research load via emails, and maybe a spreadsheet? Does it make managing your increasing research load even more inefficient now? There’s got to be a better way!
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A Fistful of Features!

Has COVID-19 increased your request workload? Are your users discovering how great it is to have access to your knowledge center research services? Is managing your increased research load using spreadsheet or email even more inefficient now? Do you want to encourage your users to take advantage of your research skills?
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5 Features Your Research Management System Has, Not Your Helpdesk

Knowledge center staff know research questions are not just another form of helpdesk, technical, or customer service request. Despite this, many are expected to manage reference tasks with such a system. Softlink Information Centres knows you need the right tool for the right job, which is why we developed the illumin knowledge and reference management system.
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The Melbourne Liberty Conference – How Quickly Did That Come and Go!

All that anticipation and all that enjoyment have come and gone for 2019. Is it us or is time just flying by? The Melbourne conference, an action-packed day of learning and interaction is over for another year.

Alex the All Rounder on Softlink Hosting Customer Support Watch

Softlink IC’s Alex the Alpaca is a total all-rounder. While he is the undisputed illumin knowledge specialist, he loves taking his turn on Softlink Hosting customer support watch.

6 Reasons Why Your Library Needs Alpacas

You may have heard a lot about alpacas in recent times. Here are six reasons why your library needs alpacas.
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6 Reasons Why Your Library Needs Alpacas

You may have heard a lot about alpacas in recent times. Here are six reasons why your library needs alpacas.
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5 Reasons Why illumin is the Ideal Partner for Academic Libraries

Why is illumin, our Knowledge and Research Management System, the ideal partner for academic libraries? Let us count the ways - well some of them at least!

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