Information & Knowledge Centres

It has been 20 years since IALL (the International Association of Law Libraries) held a conference in Australia. Held over the last week of October this year, it was Sydney’s turn to play host.

As an information manager, you’ve probably noticed an increase in information and resources in your organization, particularly in recent years. Staff and users are demanding access to the resources they need.

Knowledge center staff know research questions are not just another form of helpdesk, technical, or customer service request. Despite this, many are expected to manage reference tasks with such a system. Softlink Information Centres knows you need the right tool for the right job, which is why we developed the illumin knowledge and reference management system.

The Softlink Information Centres #gotknowledge2020 survey, designed to get to know you and our library sector even better, opened in early April. We have been delighted with the response we have received over the last 8 weeks. To all of you, who have already completed our survey, thank you!

While Softlink Information Centres focus on delivering a great product, our secret ingredient is the strong focus we place on delivering an exemplary support experience to our Liberty and illumin customers.

Integration, automation, and positive user experiences is the aim of Softlink IC’s Web Services APIs. They enable integration of your existing complementary systems and resources with Liberty and illumin. Both solutions have a full API to ensure your library achieves a greater return on investment.

Our Liberty and illumin customers recognized early that the future is all about digital resources and AI. They have been ahead of the curve and have been our enthusiastic partners as we all embrace this future.

Has COVID-19 increased your request workload? Are your users discovering how great it is to have access to your knowledge center research services? Is managing your increased research load using spreadsheet or email even more inefficient now? Do you want to encourage your users to take advantage of your research skills?

Softlink Information Centres (IC) would like to take this opportunity to once again, thank all who participated in our inaugural Softlink Information #gotknowledge2020 survey. The survey was designed to investigate and analyze work patterns, identify staffing, resource and budget trends, the services currently delivered and collect opinions on future trends.