Information & Knowledge Centres

Subscribe to our regular updates
A few titbits and information of interest from around the world.
A few titbits and information of interest from around the world.
Cataloging and managing serials can be a complex process. Softlink IC, in consultation with our customers, set about simplifying serials management in Liberty, our library management system. We haven’t thrown the previously significant functionality out with the bathwater! The result is Smart Serials and, if the feedback we’ve received from customers who have seen a preview is anything to go by, we know you’re going to love it.
In this time of lockdown and uncertainty, Softlink Information Centres asked its Liberty customers what changes have they faced, and managed?
Statistics are important! For knowledge specialists, generating your resource center’s vital statistical data can be very time-consuming when you don’t have the right library reporting tool. An Excel spreadsheet has many uses, but recording statistics in a spreadsheet is not an efficient and cost-effective way to spend your valuable time.
For many libraries, providing remote access to the catalog is the only way to go. Enabling easy access for your users anywhere, anytime is invaluable for them and your library staff. Increasingly, people use their mobile devices, not just their PCs, to access information.
In the second of our Librarian Spotlight series, we turn to David Studham, Library Manager at The Melbourne Cricket Club Library. David gives us an insight into his working day and how the Liberty Library Management System has assisted him, and his staff, to deliver ever increasing value-added services to their users.
Increase the library’s presence in your organization! Market it. It is a great way to promote your library’s resources and services. Your Liberty library management system can help. With Liberty, it is easy to design an attention-grabbing Home page. You can also send Interests emails to your borrowers. Ones that include cover images and look professional.
Providing real-time support is an important part of customer service for all companies. The emergence of the live chat feature by library software vendors is making customer support even more effective. It provides their customers with the advantage of access to real-time support without having to wait on the phone, or wait for an email reply to a query.
“Customer experience” (CX) is the buzz phrase of the moment. These days everything must be an experience, from having a cup of coffee to buying a television. It’s as if the idea is somehow new! It’s not.

Subscribe to the Softlink IC Blog

This field is for validation purposes and should be left unchanged.
Name(Required)