A significant increase in access to libraries online via their Home page, self-service options, mobile technology, and expanding digital resource collections was already evidenced prior to COVID-19’s impact. This was borne out by the results of Softlink IC’s #gotknowledge2020 library survey. Fortunately, many library staff have been assisted by feature rich, cloud-based library management systems (LMSs) like Liberty during a what has been a challenging 2020.
One of the aspects the survey sought to identify was what library and knowledge center workers themselves believed would be the emerging trends and services that would influence their libraries in the future.
