Information & Knowledge Centres

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So how many times a day do you find yourself swearing at your library system? To find out, take this little self-survey.
For the past nine years, Softlink has put out its well-regarded annual school library survey. On April 16, 2020, Softlink IC will launch the first of its annual surveys into the special library sector. In the spirit of sharing knowledge, we are asking for ten minutes of your time to complete the survey.
There is a lot to love about Softlink Information Centres’ latest Liberty release. Of course, there are more than 10 new features and enhancements. So check out our top 10 list and see how it compares to yours.
Providing real-time support is an important part of customer service for all companies. The emergence of the live chat feature by library software vendors is making customer support even more effective. It provides their customers with the advantage of access to real-time support without having to wait on the phone, or wait for an email reply to a query.
Softlink IC is excited by the recent release of illumin, our brilliant knowledge, and research management system. One of the standout enhancements is the new look and feel of the illumin dashboard that displays when users log in. Most of us dream of a makeover to this magnitude!
“Customer experience” (CX) is the buzz phrase of the moment. These days everything must be an experience, from having a cup of coffee to buying a television. It’s as if the idea is somehow new! It’s not.
As another year comes to a close, it seems as good a time as any to reflect on the past. How has your Library Management System (LMS) been treating you? Maybe it’s time to move to something new.
It’s getting close to that time of the year and some of us are well-organized. But, for those who aren’t quite there yet, there are a few tips we think would be helpful. After all, this holiday season only comes once a year, so those once a year tasks are not necessarily high on the “remember to do” list even if, for some of us, that holiday season arrives more quickly than we ever thought possible!
Examples of artificial intelligence are increasingly common these days. The element of deep learning is still in its infancy. It will provide increasingly great opportunities for knowledge managers, but its early iterations have raised some concerns. Softlink IC, like many others in the library technology space, is watching the evolution of deep learning with great interest.
Your library management system is at the core of everything that you and the staff do to provide services to your users. But is your old system fit for purpose now?

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